- We do not accept refund requests, only exchange or store credit would be accepted.
- Any item with an adjusted price(discount price) may not be returned or exchanged.
- Contact our customer service via mail(firstname.lastname@example.org) with (a) your order number, (b) desired items to exchange and (c) the exchange reason, to get an authorization to exchange.
- Exchanges will be processed within 7-14 business days after we received the items.
- For international orders, items that you wish to exchange must be arrived at our office within 14 days of delivery to you.
- For orders from HK, Macau, Singapore, Malaysia and Taiwan, items that you wish to exchange must be arrived at our office within 7 days of delivery to you.
- All items must be in its original condition, without fragrance and make-up residue, unworn and unwashed.
- All tags must be attached on all exchange items.
- Due to hygienic matters, items including but not limited to swimwear, bodysuits, sunglasses, bags, jewelry, headbands, hats, underwear, hosiery, belts, shoes, socks - may NOT be returned or exchanged.
- Beauty products including but not limited to lips, eyes, skincare, mask packs are non-refundable if seal is broken.
- Home products including but not limited to blankets, candles, kitchen supplies, etc. should be in its original condition for a refund.
- Original shipping charges are non-refundable.
- Defective or wrong items must be claimed, with images of the defects, within 7 days of receipt and must be in its original condition, unworn, unwashed and tags attached.
- Defective item is granted as exchange to the same item without defect and refund is not allowed unless the item is no longer available.